Frequently asked questions

View more questions? docs.verhuurtbeter.nl/faq

Do you have questions about our system?

Always read the conditions first, we can't say it often enough

Refund of the amount you pay for registration is not possible.

  • Homes are allocated on the basis of the oldest rights (registration period) and the applicable conditions.
    Exceptions:
    1. the departing tenant nominates a new tenant;
    2. the owner immediately asks us to place a tenant.
    In these two situations, these candidates will be given priority on the waiting list. 
  • Keep your preferred living spaces up to date in your account. Choose as many properties as possible that match your rental budget. This way we can help you best and quickest with a rental property.

  • The indicated rental price is subject to change. The price may change after the property has been listed by us and the owner has determined the price on the basis of our advice. When signing an agreement, the rent is of course final.
  • Photos: depending on the phase in the rental process we sometimes share a limited number of photos or only project photos. As soon as we have more photos we will share them with all properties on our site. 

What is the 'Verhuurtbeter.nl method'?

Verhuurtbeter.nl is a fully digital platform. This is how we help you find a pleasant living space safely and efficiently. Read more...

How does your 'waiting list' work and why do you use it?

We believe that assigning housing by using a waiting list is the only fair way to rent out homes. This way everyone has a fair chance. If you have a Premium account, you will see your position on the current waiting list in your Profile Card for each property between your preferences.


The position on the waiting list may change

Until the moment of candidate selection (usually 2 days after the Open House) each candidate can change the preferences of the houses in his Profile Card. If the registration duration of this candidate is longer than your registration duration, this candidate will go on the waiting list for you. It can also happen that a candidate with a longer registration duration removes the house from his preferences or that he is no longer looking for a house at all. In that case, the other candidates all move up one position on the waiting list. The moment we start the candidate selection we will see who is on number 1, 2 or 3 etc. Read on...

Which documents does Verhuurtbeter.nl ask for?

Documents are only required as soon as we assign you a property. From that moment you have 3 days to upload everything in your Premium account. Read on...

Do you have questions about communication?

Can I get someone from Verhuurtbeter.nl on the line?

We use different channels, but focus on contact via the message centre. This access is possible after logging in. Through this section you will receive personal guidance and we can respond to specific situations. Want to know more?

The home I prefer is no longer available, how is that possible?

It can be disappointing if the property of your choice is assigned to someone else. Fortunately, this is not always a problem. We rent out a lot of houses on a project basis. For example, we rent out several houses in the same project or in the same neighbourhood. Houses that in many cases also have a corresponding surface area and layout and may even look even better. Read on...

When is it pointless to sign up?

Signing up makes no sense when you:

  • have a negative payment history according to the automated credit check;
  • have an income that consists of surcharges (with the exception of student grants);
  • you only have an assistance, homeless person's allowance or similar benefit;
  • has (had) debt assistance (amicable or statutory WSNP).
    Read more...

Do you have questions about safety?

How safe is the system?

Verhuurtbeter.nl respects your privacy.

When you register with Verhuurtbeter.nl to create an account and click on approval, you give us permission to use the personal data you have provided for the purpose for which they were provided: to be able to rent a home via Verhuurtbeter.nl. The use of Verhuurtbeter.nl by tenants and affiliated landlords is described in the Terms of Use and the Privacy Statement. Upon first registration on a platform, we advise everyone to read and accept the Terms of Use and Privacy Statement. Read on...

How do I deliver my documents and what do you pay attention to?

In order to guarantee your privacy as much as possible, we will only ask for your documents as soon as it is really necessary.

Do you work as an employee?
Ideally, you should upload your documents immediately after you have been assigned a rental property and not before. Before allocation we will not do anything with your documents and they will only 'age' unnecessarily. If you have already uploaded documents before allocation anyway, that is of course no objection. Documents are carefully checked by us immediately after allocation of a rental property. After this check, the allocation is final.

Are you an entrepreneur?
Entrepreneurs (and especially starting entrepreneurs) often need more time to upload the desired documents. Their documents are often also longer 'tenable'. We advise entrepreneurs to start submitting documents as soon as possible (i.e. even before a rental property is allocated). Documents are carefully checked by us immediately after allocation of a rental property. After this check, the allocation is final.

PS: the iDIN check can also be carried out later in the process...no hurry!

 

Forgot your password or can't log in?

Go to wonen.verhuurtbeter.nl/account and click on 'Forgot password?' at the bottom. Do you still need help? Read the comprehensive solution here...

Do you have questions about conditions?

What are the eligibility requirements?

Signing up makes sense when you recognize yourself in the following points:

  • you have income from work, pension, income from work in conjunction with study financing or only study financing (in conjunction with an extra deposit and a guarantor who lives in the Netherlands or the EU);
  • you have a valid residence permit in the Netherlands;
  • after our automated credit check you have a positive payment history;
  • you can communicate in Dutch or English;
  • you are transparent about your application;
  • you can upload the following documents (you only need to upload these once a residence permit has been granted). 

Signing up makes no sense when you:

  • have a negative payment history according to the automated credit check;
  • have an income that consists of surcharges (with the exception of student grants);
  • you only have an assistance, homeless person's allowance or similar benefit;
  • has to do with debt assistance (amicable or statutory WSNP);

Read the conditions carefully and if you meet them, only then sign up. We have a no-refund policy!

Are pets allowed in the house?  

The answer to this question depends on several things. 

  • Is it a small or a large pet? Or is it more than one pet? More animals are more likely to cause a nuisance.
  • Are you going to rent an apartment or a single-family home?  
    Example: a large dog in an upstairs apartment is not wise. Neither is letting a large dog do its needs in a garden!
  • Does the tenant take good care of the pet?
    Example: a litter box needs to be cleaned regularly otherwise it causes odor nuisance.
  • Are the pets well trained?
    Example: a dog stays at home alone and lets the neighborhood know all day long (by barking) that his owner is not at home.  

These points determine for the most important part whether having a pet causes nuisance and whether it is wise to keep a pet in a rental home...read more

Do you have questions about prices?

Why does a Premium account cost € 50?

This has to do with the verification of your payment history and the identity check that are included. In addition, we share all Open Houses through your account and you are in direct contact with our team for questions. We also offer a free package for tenants. See the differences...

Do you have questions about aftercare?

I've been assigned a rental home. Now what?

You will receive a rental proposal from us which you can go through at your convenience and then accept or reject. Upon acceptance, we will share the rental agreement in your Premium account. You must then digitally sign this rental agreement within 2 days. In addition, we would also like to receive the amount of the starting invoice within these 2 days.

What happens to my data and uploaded documents?

When you register with Verhuurtbeter.nl to create an account and click on approval, you give us permission to use the personal data you provide for the purpose for which they were provided. If you log in to your account you can use 'My Account' to have all your data deleted using the 'terminate account' function. Read more...

Are you interested in our system?

As a property owner, what do I need to start the Verhuurtbeter.nl quality system?

Not much more is needed than your company name and an e-mail address. Creating your own quality system only takes a few minutes.

Whose data is on Verhuurtbeter.nl and how do we handle tenants' personal data?

This information is of course from the potential tenants themselves. Verhuurtbeter.nl is a platform for tenants and property owners. Verhuurtbeter.nl treats the data confidentially at all times. See also our General Terms and Conditions.

What are the technical requirements to use Verhuurtbeter.nl?

With a laptop, a PC, an iPad or iPhone, an Android phone or tablet, it doesn't matter to us! You don't have to install anything and all you need on your computer, tablet or smartphone is a modern internet browser. Verhuurtbeter.nl runs fast and stable on all platforms.

What are the rates?

We offer two different packages for landlords. See the differences